Your jobcentre appointment
Why you are called in, how it works and what happens on the day.
What to bring: ID documents
1 photo ID plus 2 supplementary documents, all originals.
Missed or late for an appointment
What to do straight away and what "good reason" means.
Universal Credit sanctions
Levels, how long they last and the daily reduction rates.
Claimant commitment
The agreement with your work coach and how to keep it up to date.
How to claim Universal Credit
Apply online, the 28-day rule and what you need to have ready.
New Style JSA and ESA
Helplines for new claims and existing claims.
Northern Ireland offices
Jobs & Benefits offices are run separately in Northern Ireland.
Jobcentre phone numbers
Universal Credit helpline, Welsh line, Relay UK and JSA/ESA lines.
These guides summarise official GOV.UK pages and link to them. Jobcentre Offices is independent and is not part of the Department for Work and Pensions. How we verify.