Chester Jobcentre Plus

Chester jobcentre address and map

Chester Jobcentre Plus
Chantry House, City Road, Chester
CH1 3AQ

The DWP finder lists this as the office's postal address.

Map positions are based on the postcode, not the exact entrance. Use the street address when you navigate.

Chester jobcentre opening hours

This is what DWP told Parliament about jobcentre opening days. DWP does not publish opening times for individual offices, including Chester. Most visits are by appointment: the date, time and place are in your appointment letter, text message or Universal Credit journal and to-do list. Google Maps shows opening times for many jobcentres (use Open in Google Maps); treat them as a guide and check them against your appointment.

The phone line for this office is open Monday to Friday, 8am to 6pm, and the Universal Credit helpline Monday to Friday, 8am to 6pm. Those are phone hours, not the opening hours of the building.

Contact Chester jobcentre: phone numbers

For Universal Credit, the DWP finder itself sends you to the Universal Credit helpline rather than to a local office. If you already have an account, you can also message your work coach or case manager in your journal. DWP will never ask for bank details in your journal, by phone, text or email.

Before your appointment at Chester

• Check the date, time and office in your appointment letter, text or journal. It may not be the jobcentre closest to your home.
• If you have been asked to prove your identity in person, bring 1 photo ID document and 2 supplementary documents, all originals, for example a passport or photocard driving licence plus a bank statement and a P60. Full list of accepted documents.
• If the appointment is to agree your claimant commitment, think about the work you can do, the hours you are available and anything that limits what you can do. How the claimant commitment works.

If you cannot get to Chester jobcentre

Contact DWP straight away by adding a note to your Universal Credit journal, or using the contact details your work coach gave you, and explain why. GOV.UK gives examples such as a hospital appointment at the same time, being unexpectedly ill, or a domestic emergency.

If DWP decides you had a good reason, your payment will not be reduced. If not, you may get a sanction. If your only requirement is to attend appointments, a missed appointment usually leads to the lowest level sanction, which lasts until the day before you contact DWP to arrange a new appointment. What to do after a missed appointment · sanction levels and daily rates.

Other jobcentres near Chester

All 5 jobcentres in Cheshire West and Chester · Jobcentres in North West · All jobcentres A to Z

Distances are in a straight line between postcodes; journey times will differ.

About the Chester area

Chester Jobcentre Plus is in the Cheshire West and Chester local authority area, in the North West of England, within the Chester North and Neston parliamentary constituency. DWP lists 5 Jobcentre Plus offices in Cheshire West and Chester: this one, plus Ellesmere Port, Neston, Northwich and Winsford.

Frequently asked questions

Where is Chester Jobcentre Plus?

Chester Jobcentre Plus is at Chantry House, City Road, Chester, CH1 3AQ, in the Cheshire West and Chester area of the North West of England.

What is the phone number for Chester Jobcentre Plus?

The DWP jobcentre finder lists 0800 169 0190 for this office (Monday to Friday, 8am to 6pm). For questions about a Universal Credit claim, call the Universal Credit helpline on 0800 328 5644 (Monday to Friday, 8am to 6pm), or write in your online journal.

What are the opening hours of Chester jobcentre?

DWP told Parliament that jobcentres open Monday to Friday (Saturdays only where this has been agreed), not on Sundays except in exceptional circumstances. It does not publish times for each office. Visits are usually by appointment, and the date and time are in your appointment letter, text message or Universal Credit journal. Google Maps lists opening times for many jobcentres; check them against your appointment details.

Is Chester jobcentre open on Saturday or Sunday?

Jobcentres do not open on Sundays except in exceptional circumstances. They open on Saturdays only where this has been agreed locally, so do not go at the weekend unless your appointment says so.

What should I bring to an appointment at Chester?

If you are asked to prove your identity in person, bring 1 photo ID document and 2 supplementary documents, all originals. A second photo ID can replace one supplementary document. See the full list in our guide on what to bring.

What happens if I miss my appointment at Chester?

Contact DWP straight away through your Universal Credit journal or the contact details your work coach gave you, and explain why. If DWP decides you had a good reason, your payment is not reduced; otherwise you may get a sanction.

Which jobcentres are closest to Chester?

In a straight line, the nearest other jobcentres are Ellesmere Port Jobcentre (6 miles), Shotton Jobcentre Plus (7 miles), Neston Jobcentre Plus (10 miles). Always go to the office named in your appointment.

Sources: DWP: Find your nearest jobcentre (address and phone, checked 2 October 2026) · GOV.UK: Contact Universal Credit · UK Parliament: written answer on jobcentre opening, 7 June 2021 · GOV.UK: Documents to verify your identity for Universal Credit · GOV.UK: Universal Credit sanctions · area data from postcodes.io (ONS Postcode Directory). Jobcentre Offices is an independent guide, not DWP. Offices can move or close: check your appointment details before you travel.